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faq [2015/03/02 05:24]
120.150.160.101 		faq [2020/09/25 09:53] (current)
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 ==== I can't see all of my sites in CarbonView? Where have they gone? ====  ==== I can't see all of my sites in CarbonView? Where have they gone? ==== 
  
-If you are an Admin user, you will be able to see all sites within your Entity Hierarchy. If there are any sites that you cannot see, please raise this with the Support Team at http://support.acresta.com/home. +If you are an Admin user, you will be able to see all sites within your Entity Hierarchy. If there are any sites that you cannot see, please raise this with the Support Team at http://support.simblegroup.com/. 
  
 If you are not an Admin user, then you would have been given permission to see a sub-set of entities by your CarbonView account manager. Typically, people who need access to multiple sites/entities are set up as Restricted Users. Admin users then assign Restricted Users to separate Accounts which enable them to only see the entities within those Accounts.  If you are not an Admin user, then you would have been given permission to see a sub-set of entities by your CarbonView account manager. Typically, people who need access to multiple sites/entities are set up as Restricted Users. Admin users then assign Restricted Users to separate Accounts which enable them to only see the entities within those Accounts. 
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 This error results because either you're trying to add data to an asset that hasn't been assigned to the Emission Source you are entering data for. Alternatively, it may be that in the past you had assigned data to this asset and the asset has since been removed.  This error results because either you're trying to add data to an asset that hasn't been assigned to the Emission Source you are entering data for. Alternatively, it may be that in the past you had assigned data to this asset and the asset has since been removed. 
  
-To correct this, refer to the solutions provided to common Errors in the table below (see the Uploading Data section). +To resolve, an Admin user needs to go into the Manage Emission Profile section > select the emission source > click on the “Assign Assets” tab > move the asset into the “Assigned Assets” list (on right hand side). They may then also need to assign the Asset to the Entity if this hasn't been done. This is done in the Manage Entities section. Select the relevant Entity and do the same in the Assign Assets tab. 
  
  
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   * You have selected the "Custom Template" rather than "Standard Template" button before clicking the "Upload Emission Data" button. You have selected it correctly if the "Custom Template" button is green.    * You have selected the "Custom Template" rather than "Standard Template" button before clicking the "Upload Emission Data" button. You have selected it correctly if the "Custom Template" button is green. 
  
-If you continue to get an "Bad File" message if all of these are in place, please log a ticket with http://support.acresta.com/home. +If you continue to get an "Bad File" message if all of these are in place, please log a ticket with http://support.simblegroup.com/. 
  
 ==== When I upload a csv file, the status is "Processed with Errors". What does this mean? How do I correct these? ==== ==== When I upload a csv file, the status is "Processed with Errors". What does this mean? How do I correct these? ====
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 ^ Contribution is required for this type of Emission Profile Source. [ "" ] | You cannot leave any contribution field blank. | Replace all blank Contribution fields with a 0 or delete the row | ^ Contribution is required for this type of Emission Profile Source. [ "" ] | You cannot leave any contribution field blank. | Replace all blank Contribution fields with a 0 or delete the row |
 ^ Column "Cost" must be a number consisting of one or more digits | A non-numercial symbol has been entered in this column. Alternatively, a Currency has been specified by no Cost data has been inputed (i.e. field left blank) | Look for and remove any commas, currency symbols or dashes from this column. Change any dashes (i.e. "-") that may represent zeroes to 0. If you do not wish to add Cost data, remove the Currency specified in the Currency column.  | ^ Column "Cost" must be a number consisting of one or more digits | A non-numercial symbol has been entered in this column. Alternatively, a Currency has been specified by no Cost data has been inputed (i.e. field left blank) | Look for and remove any commas, currency symbols or dashes from this column. Change any dashes (i.e. "-") that may represent zeroes to 0. If you do not wish to add Cost data, remove the Currency specified in the Currency column.  |
-^ Line does not match expected pattern | TBC | TBC |+^ Line does not match expected pattern | Indicates that the number of columns in the file does not match the number of columns in their data-template | Check your upload spreadsheet against your organisation's data template, revise and re-upload |
  
    
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 ==== I've accidentally been reporting data against the wrong site and need to move it to the correct site. ==== ==== I've accidentally been reporting data against the wrong site and need to move it to the correct site. ====
  
-Please raise a support ticket at http://support.acresta.com/home and provide sufficient details to enable the migration from where the data currently is and where it needs to go. +Please raise a support ticket at http://support.simblegroup.com/ and provide sufficient details to enable the migration from where the data currently is and where it needs to go. 
  
  
faq.1425273885.txt.gz · Last modified: 2020/09/25 09:53 (external edit)

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