Differences

This shows you the differences between two versions of the page.

--- faq [2020/02/04 11:18]
89.197.87.82 [I can't see all of my sites in CarbonView? Where have they gone?]
+++ faq [2020/09/25 09:53] (current)
@@ Line 81: / Line 81: @@
   * You have selected the "Custom Template" rather than "Standard Template" button before clicking the "Upload Emission Data" button. You have selected it correctly if the "Custom Template" button is green.
-If you continue to get an "Bad File" message if all of these are in place, please log a ticket with http://support.acresta.com/home.
+If you continue to get an "Bad File" message if all of these are in place, please log a ticket with http://support.simblegroup.com/.
 ==== When I upload a csv file, the status is "Processed with Errors". What does this mean? How do I correct these? ====
@@ Line 116: / Line 116: @@
 ==== I've accidentally been reporting data against the wrong site and need to move it to the correct site. ====
-Please raise a support ticket at http://support.acresta.com/home and provide sufficient details to enable the migration from where the data currently is and where it needs to go.
+Please raise a support ticket at http://support.simblegroup.com/ and provide sufficient details to enable the migration from where the data currently is and where it needs to go.

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