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faq [2015/03/04 22:10]
120.150.160.101 		faq [2020/09/25 09:53] (current)
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 ==== I can't see all of my sites in CarbonView? Where have they gone? ====  ==== I can't see all of my sites in CarbonView? Where have they gone? ==== 
  
-If you are an Admin user, you will be able to see all sites within your Entity Hierarchy. If there are any sites that you cannot see, please raise this with the Support Team at http://support.acresta.com/home. +If you are an Admin user, you will be able to see all sites within your Entity Hierarchy. If there are any sites that you cannot see, please raise this with the Support Team at http://support.simblegroup.com/. 
  
 If you are not an Admin user, then you would have been given permission to see a sub-set of entities by your CarbonView account manager. Typically, people who need access to multiple sites/entities are set up as Restricted Users. Admin users then assign Restricted Users to separate Accounts which enable them to only see the entities within those Accounts.  If you are not an Admin user, then you would have been given permission to see a sub-set of entities by your CarbonView account manager. Typically, people who need access to multiple sites/entities are set up as Restricted Users. Admin users then assign Restricted Users to separate Accounts which enable them to only see the entities within those Accounts. 
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   * You have selected the "Custom Template" rather than "Standard Template" button before clicking the "Upload Emission Data" button. You have selected it correctly if the "Custom Template" button is green.    * You have selected the "Custom Template" rather than "Standard Template" button before clicking the "Upload Emission Data" button. You have selected it correctly if the "Custom Template" button is green. 
  
-If you continue to get an "Bad File" message if all of these are in place, please log a ticket with http://support.acresta.com/home. +If you continue to get an "Bad File" message if all of these are in place, please log a ticket with http://support.simblegroup.com/. 
  
 ==== When I upload a csv file, the status is "Processed with Errors". What does this mean? How do I correct these? ==== ==== When I upload a csv file, the status is "Processed with Errors". What does this mean? How do I correct these? ====
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 ==== I've accidentally been reporting data against the wrong site and need to move it to the correct site. ==== ==== I've accidentally been reporting data against the wrong site and need to move it to the correct site. ====
  
-Please raise a support ticket at http://support.acresta.com/home and provide sufficient details to enable the migration from where the data currently is and where it needs to go. +Please raise a support ticket at http://support.simblegroup.com/ and provide sufficient details to enable the migration from where the data currently is and where it needs to go. 
  
  
faq.1425507051.txt.gz · Last modified: 2020/09/25 09:53 (external edit)

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