faq
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faq [2015/02/20 01:32] 120.150.160.101 |
faq [2020/09/25 09:53] (current) |
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| ==== I can't see all of my sites in CarbonView? Where have they gone? ==== | ==== I can't see all of my sites in CarbonView? Where have they gone? ==== | ||
| - | If you are an Admin user, you will be able to see all sites within your Entity Hierarchy. If there are any sites that you cannot see, please raise this with the Support Team at http:// | + | If you are an Admin user, you will be able to see all sites within your Entity Hierarchy. If there are any sites that you cannot see, please raise this with the Support Team at http:// |
| If you are not an Admin user, then you would have been given permission to see a sub-set of entities by your CarbonView account manager. Typically, people who need access to multiple sites/ | If you are not an Admin user, then you would have been given permission to see a sub-set of entities by your CarbonView account manager. Typically, people who need access to multiple sites/ | ||
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| Once this has been completed, you will need to logout and log back in. You should now hopefully see this emission source. | Once this has been completed, you will need to logout and log back in. You should now hopefully see this emission source. | ||
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| + | ===== Entering/ | ||
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| + | ==== When I try to edit existing data, I get an error message "Asset XX" is not assigned to Emission Profile Source " | ||
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| + | This error results because either you're trying to add data to an asset that hasn't been assigned to the Emission Source you are entering data for. Alternatively, | ||
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| + | To resolve, an Admin user needs to go into the Manage Emission Profile section > select the emission source > click on the “Assign Assets” tab > move the asset into the “Assigned Assets” list (on right hand side). They may then also need to assign the Asset to the Entity if this hasn't been done. This is done in the Manage Entities section. Select the relevant Entity and do the same in the Assign Assets tab. | ||
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| ===== Uploading Data ===== | ===== Uploading Data ===== | ||
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| * You have selected the " | * You have selected the " | ||
| - | If you continue to get an "Bad File" message if all of these are in place, please log a ticket with http:// | + | If you continue to get an "Bad File" message if all of these are in place, please log a ticket with http:// |
| ==== When I upload a csv file, the status is " | ==== When I upload a csv file, the status is " | ||
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| ^ Contribution is required for this type of Emission Profile Source. [ "" | ^ Contribution is required for this type of Emission Profile Source. [ "" | ||
| ^ Column " | ^ Column " | ||
| - | ^ Line does not match expected pattern | TBC | TBC | | + | ^ Line does not match expected pattern | Indicates that the number of columns in the file does not match the number of columns in their data-template |
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| ==== I've accidentally been reporting data against the wrong site and need to move it to the correct site. ==== | ==== I've accidentally been reporting data against the wrong site and need to move it to the correct site. ==== | ||
| - | Please raise a support ticket at http:// | + | Please raise a support ticket at http:// |
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faq.1424395964.txt.gz · Last modified: 2020/09/25 09:53 (external edit)
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